You're using this platform on behalf of Peter Parker
The quality of the platform being available to everyone and is easy to access and use.
The unique identification number you need to set up your account.
Partners or companies that are involved in mental health.
The time you book in with a worker to talk about your mental health.
One of the types of resources available on your portal.
A meeting you have with a worker to talk about your mental health and how it is affecting you. You will decide together on the type of support you need.
A condition that affects the brain's ability to process information. People with ADHD may find it difficult to concentrate and have lots of energy which they find hard to control. They can also be impulsive (do things without thinking). This can cause problems at home, in school and in social situations.
A term used in the past to diagnose what is now called ADHD (see Attention Deficite-Activity Disorder)
A developmental disability in the brain which can affect people in different ways, particularly the way they understand and deal with social interaction, and verbal and non-verbal communication. A person with Autism can have trouble understanding how other people are feeling (empathy) and trouble understanding social norms (informal rules that tell us what behaviours are socially acceptable).
A type of therapy that aims to increase doing activities that are enjoyable and give a sense of achievement. It is commonly used when people experience low mood and/or anxiety.
A mental health condition where a person will spend a lot of time worrying about their physical appearance to the point that it causes significant distress. Common activites include behaviours such as excessive mirror-gazing, comparing their features with those of others, excessive covering or trying to disguise their body, avoiding social situations and being intimate. This disorder can have a significant impact on an individual's distress levels, job and social functioning.
Children and Young People’s Wellbeing Practitioners (CWP) provide interventions for children, young people and families with new, emerging or moderate mental health diffculties.
Children and young people.
A document that outlines your needs and how you will be supported. It includes what that support will look like and who will be providig it, as well as a record of how it is going and the progress being made.
An opinion or decision made jointly between you and your worker about how you are getting on and how close you are to achieving your goals.
Where you can view all the information that is stored about you and the support you are receiving.
Describes how and where your information is securely stored.
A form of therpay that focuses on a person's thoughts, feelings and behaviours and looks to reverse patterns of thinking and behaviours that are unhelpful. It is commonly used to help with anxiety and low mood.
The secure knowledge that your professional (therapist) will not discuss anything you have told them with anyone else unless they have a safegurarding concern or you have given them permission. This is an ethical principle that all therapists adhere to in order for you to feel safe.
Giving permission for something to happen to you or for you. For example, you need to give your permission to access medical treatment from a doctor
Commonly called 'talking therapy' it provides a therapeutic, safe space for someone to talk about how they are thinking and feeling, helping them to find a way past things that are difficult or causing problems. It can be helpful with many different mental health conditions.
People who are trained in talking therapy and able to help people understand thoughts, feelings, experiences and relationships that are difficult, distressing and/or confusing.
An alternative view available on the portal to ensure accessability. (Also see light mode)
The main screen on your portal which allows you to navigate to other menus.
A low mood that lasts for weeks or months and effects your daily life. Symptoms include feeling sad/unhappy, hopeless, tired, change in appetite, low self esteem and no longer enjoying things you used to.
Physical and psychological (emotional and cognitive) growth throughout life.
Leaving the service.
Is an illness or condition that impacts normal physical or mental health functions.
Serious mental and physical health conditions that involve a complex and damaging relationship with food, eating, exercise and body image.
Practitioners working across educational settings such as schools and colleges offering interventions based on cognitive behaviour therapy to help with anxiety and low mood.
A type of therapy commonly used when someone has expereinced trauma (something very distressing). Involves bilateral stimulation, typically moving eyes from side to side or tapping parts of the body, to lessen the distress of a traumatic memory or thought.
Your opinion of our service. We like to know what you like and what we can improve.
A useful page in the portal if you are struggling to find a function or wondering about our service.
Goal based outcomes
A GP stands for general practitioner and is a doctor that does not specialise in any particular area of medicine but can treat all types of illness.
One of the types of resources available on your portal.
An anxiety disorder characterised by persistent and excessive worry about many different things, and difficulty controlling that worry. Often accompanied by restlessness, difficulties with concentration, irritability, muscular tension and disturbed sleep.
Getting help is support for children and young people with mild to moderate mental health difficulties
Getting more help is support for children and young people with more moderate to severe mental health difficulties
Working through a particular intervention/work book either on your own or with the support of a worker. You will typically have activities and homework tasks to complete.
Trained workers who help with the care of people with physical or mental health difficulties.
An uncontrollable worry about you or someone you know having a serious physical health problem. Physical symtoms of anxiety can be increased heart rate, sweaty palms, difficulty breathing.
The first time you speak with a worker from the service about what you are struggling with and why you want to access to service
Completeing a series of appointments with a worker to improve how you are feeling/coping with things.
The standard view available on the portal to ensure accessability. (Also see dark mode)
Provides short interventions based on Cognitive Behavioural Therapy. Can help you self manage your diffculties by teaching you how to make changes and develop new coping strategies.
Symptoms of a general low mood may involve feeling sad, tearful, hopeless, more tired than usual, changes in sleep and appetite.
Describes our emotions and how we think, feel and act with regards to ourselves and other people. What our mental health is like at any given time will determine how we handle stress, relate to others and make choices. Everybody has mental health and it is something that can change quickly or more slowly over time. We need to look after our mental health as we do our physical health.
Good mental health means being able to think, feel and react in ways we need and want to in order to live our lives. Going through a period of poor mental health or having an 'issue' with your mental health means the ways you think, feel or react are becoming difficult or even impossible to cope with.
Specialist services provided by qualified teams of workers to support and treat people with meantal health difficulties.
The application we use for all our appointments which allows us to speak, see and even type with you.
An arranged time and date to meet with a worker that has been missed.
Suffering with both symptoms of anxiety and low mood/depression in equal but limited intensity that do not meet the diagnostic criteria for a specific anxiety or despressive illness.
Feeling in crisis, unable to cope, unable to keep yourself safe and needing professional help and support now to stop significant harm happening. Here will be the contact number for your local area to talk to someone 24/7.
Characterised by the recurrent presence of either an obsession (a person’s own unwanted thought, image or impulse that repeatedly enters the mind and is difficult to get rid of) or compulsions (repetitive behaviours or mental acts that the person feels driven to perform, often in an attempt to expel or ‘neutralise’ an obsessive thought). Usually a person with OCD has both obsessions and compulsions.
Repeated and unexpected attacks of intense anxiety accompanied by physical symptoms. A marked fear of future attacks can result in avoidance of situations that may provoke a panic attack.
Information that can be used to identify, locate and contact you. Examples of personal information are your name, age and address.
The hub to your experience, where you will do everything such as book appointments, review progress and access resources.
The name given to one set of psychological and physical problems that can develop in response to witnessing or experiencing particular threatening or distressing events, such as physical, sexual or emotional abuse, severe accidents and disasters. Typical features of PTSD include repeated and intrusive distressing memories that can cause a feeling of ‘reliving or re-experiencing’ the trauma, emotional detachment and social withdrawal, avoidance of reminders and sleep disturbance.
A person who practices a profession, anyone licensed to provide healthcare services.
Community services which provide open access to patients. They include GPs, pharmacists, dentists, district nurses and health visitors and many others. Also called 'tier one' services.
The issue/difficulty that you are struggling with the most in relation to your mental health.
Where you can view and edit your personal information.
Words that refer to either someone or something. Gender pronouns like she/her, he/his, they/them are part of someone's gender expression.
A Ph.D level specialist in psychology licensed to practice professional psychology.
A type of therapy used to treat emotional problems and mental health difficulties based on talking but can also include other methods such as art, music, drama and movement to help express and work through difficulties.
Needing to re-arrange/change a previously agreed meeting/appointment.
The process of putting someone forward for a consultation, review or further action. To access a service, a referral to it is required.
A source of supply or support.
Anything that increases an individual's chances getting hurt/becoming more unwell.
Questionnaires/scales we use to gauge your level of mental health difficulty and track your progress during the intervention.
A written document of agreed actions, resources and information identifying risks and how they will be managed to help keep you safe.
Any injury that a person inflicts on themselves deliberately without the intent to die.
Also known as a text message received on a mobile device.
Giving of information and resources that could help your mental health. This could include other services that could help as well as strategies to try.
Characterised by intense fear of social or performance situations that results in considerable distress and, in turn, impacts on a person’s ability to function effectively in aspects of their daily life. Central to the anxety is the fear that the person will do or say something that will lead to being judged negatively by others and being embarrassed or humiliated. Feared situations are avoided or endured with intense distress.
An extreme and persistent fear of a specific object or situation that is out of proportion to the actual danger or threat. This can include a fear of heights, flying, particular animals, seeing blood or receiving an injection.
Stigma is negative attitude or discrimination against someone based on a distinguishing characteristic or disability. Social stigmas can also be related to other characteristics such as gender, sexuality or religion.
Death caused by injuring yourself with the intent to end your life.
An issue/problem to do with technology. This can affect one thing directly like a laptop or phone or can impact a service where for example all laptops may have an issue with internet connection.
A person who is professionally trained and skilled in the practice of a particular type of therapy.
The treatment of disease or disorder be that physical or psychological by any method.
One of the types of resources available on your portal.
The care/support given to someone with a physical illnesss/injury or psychological illness/mental health difficulty which may or may not include the use of medication.
A process that is followed in order to decide what treatment/support is needed and how urgently.
Something that affects your emotional state, often significantly, by causing overwhelming distress and may bring up specific thoughts/memories or influence your behaviour. Triggers are different for everyone but will commonly be linked to places, sounds or smells.
An adult with whom you have a good relationship and who is someone you feel has your best interests at heart.
One of the types of resources available on your portal.
A person in need of special care, support or protection because of age, disability, risk of abuse or neglect. It can also mean someone who has been exposed to harm, either physical or emotional.